International Dance Supplies

Returns Information 6

• What is your returns policy?
• When will my return be processed?
• Do you offer exchanges?
• Do I need to pay for my return?
• What is the returns address?

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Order Information 6

• I have not received a confirmation e-mail for my order?
• Can I amend an order?
• Can I cancel an order?
• I have received a faulty item, what do I do?
• I have received a wrong item, what do I do?

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Product Information 4

• An item I want to order is currently out of stock, when will this come back into stock?
• Where can I find your size guides and care instructions?
• What is a drop ship item?
• I have ordered a tutu and when worn it sticks up, what can I do?

Shipping and Delivery Information 7

• When will my order be despatched?
• What are the international taxes, duties, etc. that I have to pay?
• How can I track my order?
• When will I receive my order?
• How do I report issues with my delivery once I have received it?

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General Information 15

• Can I request a catalogue?
• Do I receive a discount as a dance teacher?
• What are the website’s terms and conditions?
• I have an ABN/IRD number, can I place orders without paying tax?
• How do I unsubscribe from your mailing list?

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My Dancestore - Information for Store Owners 12

• My Dancestore Overview
• Your Admin Site
• Managing your Products
• Managing your Categories
• How will My Dancestore look for my customers?

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