What is your returns policy?

Returns address:

International Dance Supplies, Harlequin House, Forde Court, Forde Road, Newton Abbot, TQ12 4BT, United Kingdom

Returns information:

We will accept products that are eligible for returns that are unworn, unmarked and in the original, unmarked and unlabelled packaging within 28 days of receipt. Returns received after 28 days will not be accepted and will be returned subject to a return delivery postage charge. 

All returned items unless faulty must be in a resaleable condition including the garment bags, packaging and accessories.

Please use the picking slip enclosed with your parcel as a returns form. If you no longer have your picking slip, you can download a returns form here. Please note that without the correct information enclosed with the returns, including invoice numbers and account reference, your return may be delayed or declined.

Once we have received your return, it will be processed within 28 days of the date is was received back to our warehouse. We do not have the facility to know if a return has been received until it has been opened and the paperwork reviewed and processed. 

Please ensure you retain your return postage receipt and tracking number for your information.

We advise all customers to send items back on a tracked service and that you obtain proof of postage as the parcel is your responsibility until it reaches us. Please ensure you retain your return postage receipt and tracking number for your information.

All returned items unless faulty must be in a resaleable condition including the garment bags, packaging and accessories.

Eligible for return:

Unwanted goods in an unworn state with labels attached and with original packaging that were received within the previous 28 days.

Tights, bras, socks. foot thongs, Toesox and bodystockings are returnable only if unopened and/or the hygiene seal is intact.   

CD's and DVDs in their original sealed packaging.

Not eligible for return:

All costumes marked as £5, £10 or £15 in our costume clearance

Revolution Special Order Costumes 

Non-regular stock items such as dropship items and Made-To-Order items (MTO)

Hats, wigs, hair accessories and foot accessories

Face Masks

Items where the costume bag, packaging or the label inside the garment has been marked or labelled in any way

Underwear where the hygiene seal is not intact, or any labels have been broken. This includes bras, briefs, thongs, bra straps, body stockings, undergarments/body liners, dance supports/dance belts, foot thongs, socks and ToeSox. This is due to hygiene reasons.

Toiletries including make-up and brushes which are unsealed after delivery. This is due to hygiene reasons.

Where a product has a hygiene sticker or seal warning that the product cannot be returned once the sticker is removed, a refund will not be given if the seal is broken

Items without the included accessories

Items which have been worn or washed

Items returned outside of our returns policy, i.e. 28 days for UK and 45 days for international.

Please note that returned items may take up to 28 days to be processed once we receive them.

International Returns

Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. From the 1st January 2021 this also includes EU countries. Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit.

Please contact your local customs authority to claim back customs fees paid if you are returning items for a refund or an exchange.

EU orders where duties have been paid will incur a 15% restocking fee on returns from orders over €150.

Incorrect and Faulty Items

If you have received an incorrect or a faulty item, please contact us first before returning the item.

Please e-mail us photos of the item you have received in error or the faulty item to hello@ids.co.uk along with your account reference, order number and item code of the incorrect or faulty item. We will then arrange for replacements to be sent and will advise what to do with the incorrect or faulty item.