Shipping and Delivery Information

When will my order be dispatched?
It can currently take up to 3 working days to despatch your order but we’ll always aim to beat these dates. Our courier partners are delivering as normal no...
Thu, 8 Jul, 2021 at 12:30 PM
What are the international taxes, duties, etc. that I have to pay?
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You are l...
Thu, 8 Jul, 2021 at 12:33 PM
How can I track my order?
For orders that are sent on a trackable service you will receive an e-mail containing the tracking number once the parcel has been dispatched. All UK orders...
Thu, 25 Feb, 2021 at 2:08 PM
When will I receive my order?
The delivery date of your order depends on the shipping method. For any order with a delivery address within the UK the delivery timescale will be specified...
Thu, 25 Feb, 2021 at 2:08 PM
How do I report issues with my delivery once I have received it?
Please ensure you check your order immediately after receipt and report any issues within 7 working days of receipt. This includes damage to the box, damage...
Thu, 8 Jul, 2021 at 12:36 PM
What do I do if I never received my order?
If your tracking information shows that your order has been delivered but you have not received it, please check with your neighbours and your local sorting...
Thu, 25 Feb, 2021 at 2:09 PM
How is Brexit affecting my orders if delivery is outside of the UK?
The UK left the EU on 31 January 2020. A transition period was in place until 31 December 2020, during which all EU rules and laws continued to apply to the...
Mon, 28 Jun, 2021 at 12:51 PM